Delivery & Returns

DELIVERY

I am based in Edinburgh, United Kingdom. Orders are dispatched on Mondays, Wednesdays and Fridays. I send my orders by Royal Mail 48. Delivery is free on all UK orders.

Normally I estimate the following delivery times once an order has been dispatched, however please note these are not guaranteed due to delays and situations outwith my control, such as customs checks.

UK - 2-3 working days
Europe - 5-7 working days
US & Canada - 7-10 working days
Rest of World - 10-14 working days

If you need your order in a hurry, please get in touch - express courier options such as Royal Mail Special Delivery 1pm, or Fedex and UPS for international orders, are available.

 

RETURNS

I hope you are happy with your order, but if you have changed your mind or something is not suitable for any reason, non-personalised items* can be returned for a full refund or exchange. The product should be returned within 28 days of the original purchase date and received back in its original packaging and be fit for re-sale.

Please contact me before returning your order at hello@carriagetrade.co.uk and include with your return a note of your name, order number and (if an exchange is required) your return address. It is advisable to obtain a proof of posting receipt, free from the Post Office, when sending items.

When your order arrives back, I will process a refund via the original payment method within 10 working days. This does not affect your statutory rights as a consumer.

*Items which have been engraved cannot be returned unless faulty. Personalised items, such as charm jewellery, can be returned.

Return address: The Carriage Trade Company Ltd, 23 Craigleith Hill Gardens, Edinburgh, EH4 2JB.